FYE Reviews

Placed an online order... TRIPLE CHECKED MY SHIPPING ADDRESS because I'm new to the area. Get notified that my order "shipped" and address they are using is NOT what I entered. Attempt to contact FYE but you can only email request. Get a CS agent that tells me it's my job to contact UPS to have the address changed.

UPS doesn't work that way... especially with how they have the delivery marked. UPS tells me the shipper needs to make changes to prevent fraud. Guess what? FYE won't reply to any of my further requests for help. They have no phone numbers to call unless it's for their annual pass. They'll give you a number that doesn't have a live human, just a recording yelling you to submit request online
Stores don't even have a different number to give you.

Basically FYE doesn't give a rats $#*! is you get your products, or that you will be losing money.

I was told "hopefully whoever receives it will send it back so we can refund your money when we get it".

Sure, collectables will be sent back.

FYE, you wonder why you are going out of business? THIS IS WHY.

And even better, when the error was discovered my box hadn't left their warehouse... it was still sitting there.

Stupid as it sounds i created an account to only get a discount, i then canceled it online immediately and now months later i get a charge from FYE backstage passes? Who needs that bruh, lame. So now i call customer service and i can't even get a refund, for what reason? I dont know. I had to cancel it on phone months later after i "canceled" it online. Stupid.

I don't even want to give it one star, a bunch of scammers, I'm 53 years old and my son collect pop dolls and I went in around Christmas time to get some and they said do you wanna sign up for the card "it's free" and I'm like sure, not knowing that they were gonna start charging my card $11.99 a month. I just called to cancel because I didn't even know that were charging my card. It's sure unlawful that they were using my debit card every month for my purchase that day. I told customer service that I would write a bad review on a daily basis. I never even activated the membership. SCAMMERS

They listed an item as the rather valuable deluxe box set with LP, "12 bonus discs, multiple CDs and 5.1 Blu-ray. The picture they showed and the description clearly stated that this was the item they were selling. I even reached out to confirm it. They advised that it was correct. Then they sent me the single LP (after charging the full amount) and said they guess their inventory team got the listing wrong. Now we're dealing with the hassle of an unnecessary return. I just don't think they have their act together. If you want a trouble free experience I'd look elsewhere.

FYE lies to its customers. I canceled their backstage pass with a woman named "Joan" and received a confirmation code. They continued to bill my credit card, and, when I called them with my confirmation code, they said they could not find it and that they would keep the money. If you cancel, record the conversation so you can dispute later with your credit card company. Don't get the FYE Backstage Pass because they will lie to you.

just nowNEW
The store is fun and pretty cool however they ruined it for me when the cashier asked me to sign up for the vip program and never told me of a monthly fee. They went ahead and charged the credit card that I used for Xmas gift purchases. I wasn't aware and never gave permission to have any future charges. Beware of signing up for anything from them. They will charge you monthly and don't tell you that they will.
I will never again even go in their store let alone buy anything.

After calling the store and no one wanting to answer the phone, the spending 30 minuets trying to find the damn store, I look around and find 1 out of the 3 items I was looing for. I bring the to the counter and the only employee there a tall skinny black gentleman was literally the most rude customer service person I have ever met in my life. He asks if I'm all set and I say yes and I have some questions. I try and ask if the other items I am looking for can be sent to the store and before i even finish "no", im like ok, well is it possible to see is another store..."no" im like no? Just no? You dont have anything else to say? And he doesnt even look up and continued scanning. So I yell HELLO? So he finally looks at me and says what is your question. Im like can you at least tell me if you even carried the other items in store or if its just online? He says " what we have is what we have" - Yes, I understand that's not what I asked. Can you at least tell me if its worth my time finding another store so I dont have to pay $45 in shipping? And his response was just " what we have is what we have left" Literally the most disrespectful mother f*cker. So pissed off I yell can you at least answer my $#*!ing question? So he says he wont even sell me my items and to get out.
I was a store manager for 5 years and trained customer service employees and this was literally the worst experience I have ever had. This guy needs to be fired!

The customer service sucks. Staff is rude as hell, at least at the store in Duluth, MN. They're just standing around the registers and acting like it's such a bother to rind a customer up. And. 05 a bag? I get it, the environment, but I bet those bags don't cost them a nickel. That's not even my complaint though. I don't expect my butte kissed for buying some graphic tees, but say hello and thank you. I get it, working retail sucks around the holidays…(try being a nurse during Covid, seriously, I'm not feeling your pain). The store was empty anyways. The thing is, I can get all that stuff on Amazon, minus the rudeness. You're not cool just because you've read more comics than me, and clerks was a movie from 25 years ago. Probably won't shop there again.

I personally have had nothing but good things to say about FYE over the years in regards to their brick and mortar stores, which are unfortunately disappearing. At first, I really believed that the online store was an option. It seems like their warehouse you must be in a state of disarray because they never seem to know exactly what they have in stock, but I was never overcharged for an item and always received items that I ordered.

Recently, I opened an item that I had unfortunately purchased quite sometime ago. I own the responsibility of course for not opening the item sooner. However, I still must admit to being very disappointed when I found only one disc present in this two disc set. I contacted "customer service" to bring this to their attention, since they do "guarantee" quality of their used products. Had this been a new product, I would not blame FYE. That would be on the manufacturer. BUT THIS WAS A USED ITEM. This means that at some point in their warehouse or in their prep for shipping, someone packaged this item as complete without it being so. I spoke to Nick at customer service via email who apologized and basically said, "Sorry. No returns past 30 days." I replied back to clarify that I was not looking for my money back. I was well aware that I was contacting them way beyond the return eligible date range. However, it was my understanding that a company that guarantees its products would want to know when one of its products falls short due to negligence on the part of its employees. I wanted some sort of acknowledgment, and quite honestly it would've been nice for them to at least offer some sort of gesture, even if it was just a coupon for an upcoming order or something of that nature. Nothing. My follow-up message got no response. I then contacted customer service using the option of "general feedback" instead of "order issues." No reply. At this point I went through all the options for contacting customer service and basically sent the same email to all areas of customer service. Of all the ones I sent, I only received one reply... from Nick, who repeated that they had apologized. Just the other day, I sent another message in to "general feedback" again, stating my overall disappointment in this whole experience and how FYE has, in turn, lose a once-loyal customer. I got a reply…. From Nick!

So the Takeaway: if there is any issue with your experience and it falls outside of the immediate return policy date range, you can forget about any sort of customer service. Apparently there is only one person in the "Customer service department" for FYE. He may apologize. That's the best you're going to get. Be warned.

I preordered a record, it came in the mail damaged. I emailed to send it back to get it replaced, not refunded. I was VERY CLEAR that I wanted the item REPLACED and NOT refunded. I went through the entire process to send it back and then WEEKS later, I check my bank account to see they have refunded me and didn't even bother to tell me they could not replace the item. I emailed back asking for the issue to be escalated and of course, I'm ghosted. Terrible customer service, terrible packaging. I will never buy from them again.